CUSTOMER SERVICE
Customer service is very important to Island X Hawaii. See our information below, or contact us directly for further clarification.
Island X Hawaii
P.O. Box 622
Haleiwa,Hawaii,96712
Tel: (808) 637-2624
Fax: (808) 637-2634
Hours of operation:
M-F 9:00 AM - 5:00 PM
Sat 8:30 AM - 5:00 PM
Sun 10:00 AM - 5:00 PM
Shipping Policy:
All orders shipped using the U.S. Postal Service - Priorty Mail service
Flat rate for delivery given below:
Order amount |
Flat rate shipping fee |
< $25.00
$25-$109.99
$110-$155
> $155
|
|
* sales tax is applicable only for customers in Hawaii.
Refund Policy:
Island X Hawaii / Old Sugar Mill Brand Coffee and Chocolate, strives for your complete satisfaction on every purchase. If you are not satisfied with your purchase, please contact us, via e-mail at islandxhawaii@msn.com or call (808) 637-2624 within 30 days of purchase. If we have made an error on your purchase we will ask you, the customer, to return the product via US Postal Service at our expense. We regret that shipping fees are not refundable unless the product was shipped incorrectly, damaged, or defective.
We will refund your credit card with the full purchase price, as well as applicable shipping costs. Please send returns to the address above.
